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There are certain situations when it's not possible to generate a support packages from the Funnelback Admin UI. These can include:
- Users of older versions of Funnelback.
- The support package is too large to transport.
- The generated support package is corrupt.
For these cases a support package can be generated from the command line use the following instructions.
Use tar to generate a tarball containing the relevant log files.
tar zcvf logfiles.tar.gz <list of folders/files to add> #eg. tar zcvf /temp/logfiles.tar.gz /opt/funnelback/log/ /opt/funnelback/data/mycollection/live/log/ /opt/funnelback/data/mycollection/offline/log/
Use 7zip to generate archives for individual files or folders.
Download the command line version of 7zip from http://www.7-zip.org/download.html This file will need to be transferred to the Windows server, but once on the server does not require installation.
Assuming Funnelback is on the d:\ drive and you have installed the 7zip binary in d:\funnelback\wbin\7z
d:\ cd d:\tempd:\funnelback\wbin\7z\7za.exe a <outfilename> <filestoadd> REM eg. d:\funnelback\wbin\7z\7za.exe a mycollection_offline_log.7z d:\funnelback\data\mycollection\offline\log\* REM will create a file d:\temp\mycollection_offline_log.7z